When charging does not work

Charging did not start, stopped unexpectedly or the cable did not unlock? Call the AgeVolt helpdesk on +421 2 2212 2214. We provide telephone assistance with charging faults 24/7. We can resolve many problems remotely.

First check the instructions on the display

1. Check the messages on the station and vehicle. If the display shows a specific instruction, follow it.
2. Check the connection and authorization. The connector must be fully inserted. Start charging using the method available on the station: a card, app or display.
3. If charging does not start, call us. Stay by the vehicle so we can check the result of each step.

If the cable does not unlock, do not pull it out forcibly. Do not open the charging station. Work on the station or electrical distribution board must be carried out by the site’s technical contact or a service technician.

What to tell us

• Where the station is located and which charging point you are using.
• The station and connector number or label, if shown.
• The vehicle model, the message displayed and the approximate time of the problem.
• Whether you used a card, app or display.

For an email report, you may attach a photo of the display or message. Do not send passwords or payment card details.

Settings and servicing

Send routine questions about settings to helpdesk@agevolt.com. We handle these by telephone during working hours 9:00–16:00. Outside working hours, the telephone line is primarily for faults and charging assistance.

If the problem cannot be resolved remotely, we will agree on the next steps with the site’s technical contact or arrange a service visit.

View the charging procedure · View AgeVolt servicing options