Terms of service

AgeVolt E-shop Terms of Service

1. Introductory provisions
This website and all related services (the “Service”) are operated by AgeVolt Slovakia s. r. o., with its registered office at Jarošova 1, 831 03 Bratislava, Company ID (IČO) 52601839, VAT ID SK212121900034 (hereinafter “AgeVolt”, “we”, or “our”). These Terms of Service (the “Terms”) govern the rights and obligations between you as a user or customer (“you” or the “Customer”) and AgeVolt when using the website, purchasing products, or using other e-shop features.

By accessing this website, registering, or placing an order, you confirm that you have read, understood, and agree to these Terms in full. If you do not agree, please do not use the Service or order any products.

2. Contract formation and order processing
A binding purchase is concluded only upon payment of the advance invoice, which we will send to you by email after you place your order. We will begin processing the order only after the relevant amount has been credited to our bank account. If you are under 18, we require the consent of a legal guardian to conclude the transaction.

All product prices are stated in euros and include the applicable VAT rate. The e-shop currently displays the final price including 23% VAT, which applies to all B2C sales in Slovakia (effective from 1 January 2025). For EU business customers with a valid VAT ID verified in the VIES system, the reverse charge mechanism applies; in that case, we do not charge VAT on the invoice and you are required to account for it in your country.

3. Delivery and transfer of risk
After successful payment processing, we will dispatch your order using the shipping method you selected during checkout. Delivery times, shipping prices, and transport terms are available in the Shipping and Payment section on our website. The risk of damage to or loss of the goods passes to the Customer at the moment the shipment is received by the carrier or another person authorised to accept delivery.

4. Right of withdrawal and returns
As a consumer, you have the statutory right to withdraw from the purchase contract within 14 days of receiving the goods, without giving any reason. To return goods, you must follow the procedure set out in the separate Return Policy section, available via the link in the website footer. Returned goods must be undamaged, unworn, unused, with original labels, and in the original packaging.

Exceptions to the right of withdrawal include made-to-order or personalised goods, opened hygiene or cosmetic products, and perishable goods (for example certain foods).

5. Liability and limitation of warranties
We strive to ensure that all information and product descriptions are as accurate as possible; however, colours and details may appear slightly different on different devices. All products are sold “as is”, without additional warranties of fitness for a particular purpose. In all cases, our maximum liability is limited to the value of the relevant order. We are not liable for any indirect, consequential, punitive, special, or lost damages, including lost profits, loss of data, or lost savings.

6. Personal data protection
We process your personal data in accordance with applicable data protection laws and our Privacy Policy, which is available on the website via a separate link. We assure you that we use standard encryption and security measures for data transmission (excluding payment card data).

7. Intellectual property
All related copyrights, trademarks, graphic elements, texts, and design on the website are the property of AgeVolt Slovakia s. r. o. Any copying, modification, distribution, or public display without our written consent is expressly prohibited.

8. Governing law and jurisdiction
This legal relationship is governed by the laws of the Slovak Republic. Any disputes shall be resolved by the competent court with jurisdiction over the registered office of AgeVolt Slovakia s. r. o.

9. Changes to the Terms
We reserve the right to update or amend these Terms at any time. The current version is always available on this page. By continuing to use the Services after changes are posted, you agree to the updated Terms.

10. Contact details
If you have any questions or concerns, please contact us:

Last updated: 24 May 2025.