Terms of service

AgeVolt General Terms and Conditions

Effective from: 2. 10. 2026
Version: 2026-10-02

1. Trader

The trader and seller is:

AgeVolt Slovakia s. r. o.
Registered office: Jarošova 1, 831 03 Bratislava – Nové Mesto borough, Slovak Republic
Company ID: 46 479 848
Tax ID: 2820015924
VAT ID: SK2820015924
Registration: Bratislava III Municipal Court, Section Sro, File No. 78174/B
Email: eshop@agevolt.com
Telephone: +421 222 122 211
Website: https://agevolt.com

The address for exercising rights arising from liability for defects, withdrawal from the contract, requests for redress and other submissions is the trader's registered office, unless the trader specifies another address in the online shop or in order-related communication.

2. Scope

These General Terms and Conditions govern the sale of goods, particularly electric vehicle charging stations, accessories, spare parts, related services and assembly or configuration services through the online shop at https://agevolt.com.

If the customer uses a separate AgeVolt digital platform, application, charging service or portal, separate platform or service terms may also apply. In the event of a conflict, the specific terms for the particular service take precedence if properly communicated to the customer before the contract was concluded.

These terms apply to consumers and business customers. Provisions intended exclusively for consumers do not apply to customers concluding a contract in the course of their business or profession.

3. Basic definitions

Consumer is a natural person who, when concluding and performing a contract, is not acting in the course of their business or profession.

Business customer is a person who, when concluding and performing a contract, acts in the course of their business or profession.

Goods are tangible products offered in the online shop, particularly a charging station, accessory, spare part or other electrical equipment.

Service is in particular assembly, configuration, a technical site visit, service work, consultation or other performance that is not delivery of goods.

Item with digital elements is goods containing digital content or connected to a digital service such that they could not perform their functions without that digital content or service.

4. Information before placing an order

Before the order is submitted, the trader provides the customer with clear, understandable information in particular on the main subject of performance, price, taxes, shipping, payment, delivery, the right of withdrawal, liability for defects, the complaints procedure, electrical waste take-back and alternative dispute resolution options.

If a particular product or service requires technical conditions, a site visit, project preparation, professional installation, consent from the property owner, manager, distribution company or another person, the customer is informed in the product description, quotation or communication before the contract is concluded.

Before confirming the order, the customer checks its contents and the billing and delivery details. Any errors may be corrected in communication with the trader before order confirmation.

5. Orders and conclusion of the contract

The customer may contact us through the enquiry form, by email or by telephone. Submitting an enquiry is not a binding order. We prepare an individual quotation based on the enquiry. The customer confirms the order in the manner specified in the quotation.

Submitting an order is the customer's offer to conclude a contract. The contract is concluded when the trader accepts the order and confirms acceptance to the customer by email. An automated acknowledgement of receipt does not necessarily mean acceptance if it expressly states that it is only a technical acknowledgement.

If a product, service or installation requires an individual quotation, technical verification or a site visit, the contract is concluded only when the customer accepts the individual offer or confirms the order in the manner specified in the offer.

For such orders, the trader may require payment of an advance invoice, payment in advance or another agreed payment method. If payment by bank transfer against an advance invoice is agreed, the customer receives an advance invoice with payment details after the order is processed. The order is fulfilled only after payment of the advance invoice has been recorded, unless the trader and customer agree otherwise.

The trader reserves the right not to accept an order, particularly in the event of an obvious error in the price or description, product unavailability, inability to deliver, failure to meet technical installation conditions or reasonable suspicion of misuse of the online shop. The trader informs the customer if an order is not accepted.

6. Price, VAT, recycling fee and payment

Consumer prices include VAT unless expressly stated otherwise. The total order price, including VAT, shipping, any fees and other costs payable by the customer, is stated before the order is submitted.

Where a recycling fee is stated for particular electrical equipment, the trader displays it in accordance with the rules on disclosure of recycling fees. If included in the price, the fee may be stated on the sales document or in the product description as part of the price.

Available payment methods are stated in the quotation before the contract is concluded. Payment may currently be made in particular by bank transfer against an advance invoice or by another method expressly stated in the online shop, quotation or individual agreement.

For payment by bank transfer against an advance invoice, the customer should not pay for the order before receiving the advance invoice. Payment details, the payment reference and due date are stated in the advance invoice.

For business customers, the price, VAT, due date and invoicing may be agreed individually in the quotation or contract.

7. Delivery of goods, shipping and shipping price

The delivery location is the address specified by the customer in the order or another location agreed with the trader.

Available shipping methods, shipping price, any delivery restrictions and payment methods are stated in the quotation before the contract is concluded. For products or services whose shipping price cannot be determined in advance, the customer is informed of the price or its calculation method before concluding the contract or in an individual quotation.

Delivery may take place in particular through personal handover, a courier or specialised transport company, pallet transport, the trader's own transport, or as part of installation or service work at the installation site.

The particular delivery method depends on the product type, weight, dimensions, delivery location, product availability, technical readiness of the site and whether the order also includes assembly, installation or servicing.

For ordinary goods without installation, the expected delivery period is stated for the product, in the quotation or in the order confirmation. For specially ordered products, products requiring technical verification or orders with installation, the delivery period may be agreed individually.

For products and services requiring technical verification, a site visit, installation, servicing or preparation of the installation site, the delivery or completion date may be extended if the customer does not provide the necessary cooperation. This applies in particular where electrical installation, cabling, the installation location, access to the site, required owner or manager consents, technical documentation or other conditions necessary for proper delivery or performance are not ready.

Unless the trader and consumer agree otherwise, goods are delivered without undue delay, no later than 30 days after the contract is concluded. For specially ordered products, products manufactured or configured to customer requirements, or orders with installation, a delivery period may be agreed individually.

For consumers, the risk of damage to goods passes to the customer when the customer or a person authorised by them takes receipt. If the consumer chooses a carrier not offered by the trader, the risk may pass when the goods are handed to that carrier.

For business customers, the risk of damage passes according to the agreed delivery terms, or otherwise when the goods are handed to the first carrier.

We recommend that customers check shipments upon receipt. If a shipment is visibly damaged, we recommend recording the damage with the carrier and contacting the trader without undue delay. This recommendation does not restrict the customer's statutory rights arising from liability for defects.

Further information on shipping and payment is available on the page Shipping and payment.

8. Assembly, installation and related services

If the order includes assembly, installation, configuration or servicing, the scope, price and expected date are stated in the online shop, quotation or separate communication with the customer.

The customer must provide the trader with the necessary cooperation, particularly accurate technical information, access to the installation site, consent from the property owner or manager, a prepared electrical installation and other documentation necessary for proper performance of the service.

If installation or a site visit reveals a need for additional work or materials not included in the original price, the trader carries it out only after customer approval, unless necessary to prevent damage or a safety risk.

If the consumer requests that a service start before the withdrawal period expires, the trader obtains the consumer's express consent. If the service is fully provided before that period expires and the consumer has been duly informed of the loss of the right to withdraw in respect of the service, the consumer has no right to withdraw in respect of that service after its full performance.

If the consumer withdraws from a service contract whose performance began at their express request before the withdrawal period expired, they must pay the trader a proportionate part of the price for performance provided up to receipt of the withdrawal notice.

9. Ownership

Ownership of goods passes to the customer only upon full payment of the purchase price, unless legislation or an individual agreement provides otherwise. This does not affect the passing of risk of damage for consumers under Article 7.

10. Consumer withdrawal from the contract

For a distance contract, the consumer generally has the right to withdraw without giving a reason within 14 days of receiving the goods or concluding a service contract, unless a statutory exception applies.

Consumers may also exercise the right to withdraw from a distance contract through the online function available on the page Withdraw from the contract here. This function allows the consumer to send the trader a notice of withdrawal through the online shop interface.

After withdrawal is confirmed through the online function, the trader provides the consumer with confirmation of receipt of the withdrawal notice on a durable medium, particularly by email. The confirmation contains the contents of the withdrawal notice and the date and time it was sent.

If the contract covers delivery of several goods or delivery in parts, the withdrawal period generally runs from receipt of the last item or last part of the delivery.

Detailed withdrawal information and a model form are provided in the separate document Withdrawal from the contract and withdrawal form, available in the online shop footer.

The consumer cannot withdraw in particular from a contract for goods made to consumer specifications or customised goods, or from a service fully provided before the withdrawal period expires with the consumer's consent and acknowledgement required by law.

If the consumer withdraws from the contract, they must send or hand the goods back to the trader without undue delay, no later than 14 days after withdrawal, unless the trader offers to collect the goods.

The consumer is liable for diminished value resulting from handling beyond what is necessary to establish the goods' characteristics and functionality. For charging stations and accessories, diminished value may arise in particular from installation, removal, damage, interference with the equipment or use beyond testing.

11. Liability for defects and complaints

The trader is liable for defects in goods and services to the extent provided by legislation and these terms. The detailed procedure is stated in the document Complaints Procedure / Liability for Defects, available in the online shop footer.

Consumers may notify a defect at the trader's address, by email to eshop@agevolt.com, by telephone on +421 222 122 211, through the complaints form or by another method specified in the complaints procedure. Using the form is not mandatory.

For consumers, the trader is liable for a defect present in the sold item at delivery that becomes apparent within two years of delivery, unless legislation provides for another period. Special rules may apply to items with digital elements and services.

12. Electrical waste take-back

As products offered in the online shop may be electrical equipment, information on electrical waste take-back is provided to customers in the separate document Electrical waste take-back and recycling. Electrical waste does not belong in municipal waste. Information on free take-back options is available in the online shop footer.

13. Personal data protection and cookies

The processing of personal data is governed by the document Privacy policy. The use of cookies and similar technologies is governed by Shopify Customer privacy settings and the cookie banner displayed in the online shop. Customers may manage optional cookies through the cookie banner or available privacy settings in the online shop.

14. Alternative resolution of consumer disputes

If the consumer is dissatisfied with how the trader handled a complaint or believes the trader infringed their rights, they may ask the trader for redress. If the trader rejects the request or does not respond within the statutory period, the consumer may contact an alternative dispute resolution body. Details are provided in the document Alternative resolution of consumer disputes.

15. Communication

The trader communicates with the customer mainly by email, telephone or through a customer account where available. The customer must provide accurate, current contact details. Order-related documents may be sent electronically.

16. Business customers

If the customer is not a consumer, the relationship is governed mainly by the Commercial Code, these terms and the individual contract or offer. Rights arising from liability for defects, warranties, liability for damage, delivery terms and service terms may be regulated differently for business customers in the contract, offer, warranty terms or service terms.

Liability limitations or different warranty rules for business customers never apply in a way that restricts consumers' statutory rights.

17. Changes to the terms

The trader may amend these terms. The version effective when the contract is concluded applies to the order, unless the parties agree otherwise or the change is more favourable to the customer. Changes do not apply retrospectively to contracts already concluded.

18. Final provisions

Legal relationships are governed by the law of the Slovak Republic. For consumers, this does not affect protection afforded by mandatory provisions of the law of their country of habitual residence.

If any provision of these terms is invalid or ineffective, the remaining provisions remain valid and effective. The invalid or ineffective provision is replaced by a provision that most closely matches its purpose and complies with legislation.