Terms of service

Effective from: 19 June 2026
Version: 2026-06-19

1. Trader

The trader and seller is:

AgeVolt Slovakia s. r. o.
Registered office: Jarošova 1, 831 03 Bratislava – Nové Mesto District, Slovak Republic
Company ID No.: 46 479 848
Tax ID No.: 2820015924
VAT ID No.: SK2820015924
Registered with: Municipal Court Bratislava III, Section Sro, File No. 78174/B
E-mail: eshop@agevolt.com
Phone: +421 222 122 211
Website: https://agevolt.com

The address for exercising rights arising from liability for defects, withdrawal from contract, requests for remedy and other submissions is the trader’s registered office, unless the trader states another address on the e-shop or in communication relating to the order.

2. Scope of Application

These General Terms and Conditions govern the sale of goods, in particular charging stations for electric vehicles, accessories, spare parts, related services and installation or configuration services through the e-shop at https://agevolt.com.

If the customer uses a separate AgeVolt digital platform, application, charging service or portal, separate platform or service terms may also apply to those services. In the event of any conflict, the separate service terms shall prevail for the specific service, provided that they were duly communicated to the customer before the contract was concluded.

These Terms apply to both consumers and entrepreneurs. Provisions intended exclusively for consumers do not apply to customers who conclude the contract in the course of their business activity or profession.

3. Basic Terms

A consumer is a natural person who, when concluding and performing the contract, does not act within the scope of their business activity or profession.

An entrepreneur is a person who, when concluding and performing the contract, acts within the scope of their business activity or profession.

Goods means a tangible product offered in the e-shop, in particular a charging station, accessory, spare part or other electrical equipment.

Service means, in particular, installation, configuration, technical inspection, service intervention, consultation or other performance that is not the delivery of goods.

Goods with digital elements means goods that contain digital content or are connected to a digital service in such a way that without such digital content or digital service they would not be able to perform their functions.

4. Information Before Ordering

Before the order is submitted, the trader provides the customer with clear and comprehensible information, in particular about the main subject of performance, price, taxes, delivery, payment, delivery time, the right of withdrawal, liability for defects, complaints procedure, WEEE take-back and alternative dispute resolution options.

If a specific product or service requires technical conditions, inspection, project preparation, professional installation, consent of the property owner, consent of the building manager, distribution company or another person, the customer will be informed of this in the product description, cart, quotation or communication before the contract is concluded.

Before submitting the order, the customer is obliged to check the contents of the cart, billing details and delivery details. The e-shop allows errors to be corrected before the order is submitted.

5. Order and Conclusion of the Contract

The customer creates an order by adding the product to the cart, filling in the required details, selecting delivery and payment and confirming the order by clicking a button marked “Order with obligation to pay” or by other equally unambiguous wording.

Submitting the order is the customer’s proposal to conclude a contract. The contract is concluded when the trader accepts the order and confirms its acceptance to the customer by e-mail. Automatic confirmation of receipt of the order does not necessarily constitute acceptance of the order if it expressly states that it is only a technical confirmation of receipt.

If an individual quotation, technical verification or inspection is required for products, services or installations, the contract is concluded only when the customer accepts the individual quotation or confirms the order in the manner specified in the quotation.

For such orders, the trader may require payment of an advance invoice, payment in advance or another agreed form of payment. If payment by bank transfer based on an advance invoice is selected in the e-shop, the customer will receive an advance invoice with payment details after the order has been processed. The order will be processed only after the payment of the advance invoice has been recorded, unless the trader and the customer agree otherwise.

The trader reserves the right not to accept an order, in particular in the event of an obvious error in the price or description, unavailability of the product, impossibility of delivery, failure to meet the technical conditions for installation or reasonable suspicion of misuse of the e-shop. The trader will inform the customer if the order is not accepted.

6. Price, VAT, Recycling Fee and Payment

Prices for consumers are stated including VAT, unless expressly stated otherwise. The total order price including VAT, delivery, any fees and other costs payable by the customer is displayed before the order is submitted.

If a recycling fee is stated for a specific electrical device, the trader will display it in accordance with the rules for displaying recycling fees. If the recycling fee is included in the price, it may be stated in the document or product description as part of the price.

Available payment methods are displayed in the cart or checkout. Currently, payment may be made mainly by bank transfer based on an advance invoice or by another method expressly stated in the e-shop, quotation or individual agreement.

When paying by bank transfer based on an advance invoice, the customer should not pay for the order before receiving the advance invoice. Payment details, variable symbol and due date will be stated in the advance invoice.

For entrepreneurs, the price, VAT, due date and invoicing may be agreed individually in a quotation or contract.

7. Delivery of Goods, Delivery Method and Delivery Price

The place of delivery is the address stated by the customer in the order or another place agreed with the trader.

Available delivery methods, delivery price, any delivery restrictions and available payment methods are displayed to the customer in the cart or checkout before the order is submitted. For products or services where the delivery price cannot be determined in advance, the customer will be informed of the delivery price or the method of its calculation before the contract is concluded or in an individual quotation.

Delivery may be carried out in particular by personal handover, delivery by courier or specialised transport company, pallet transport, the trader’s own transport or delivery as part of installation or service intervention directly at the place of installation.

The specific delivery method depends on the type of product, weight, dimensions, place of delivery, product availability, technical readiness of the site and whether the order includes installation, setup or a service.

For standard goods without installation, the estimated delivery time is stated with the product, in the cart, in checkout or in the order confirmation. For made-to-order products, products requiring technical verification or orders with installation, the delivery time may be determined individually.

For products and services requiring technical verification, inspection, installation, service or preparation of the installation site, the delivery or implementation date may be extended if the customer does not provide the necessary cooperation. This includes, in particular, cases where the electrical installation, cabling, installation site, access to the implementation site, required consents of the owner or building manager, technical documentation or other conditions necessary for proper delivery or performance of the service are not prepared.

Unless the trader and the consumer agree otherwise, the goods will be delivered without undue delay, no later than 30 days from the conclusion of the contract. For made-to-order products, products manufactured or configured according to the customer’s requirements or orders with installation, the delivery time may be determined individually.

For consumers, the risk of damage to the goods passes to the customer at the moment when the goods are taken over by the customer or by a person authorised by the customer to take them over. If the consumer chooses a carrier not offered by the trader, the risk of damage may pass when the goods are handed over to that carrier.

For entrepreneurs, the risk of damage passes according to the agreed delivery terms, otherwise when the goods are handed over to the first carrier.

We recommend that the customer checks the shipment upon receipt. If the shipment is visibly damaged, we recommend preparing a damage report with the carrier and contacting the trader without undue delay. This recommendation does not limit the customer’s statutory rights arising from liability for defects.

More information about delivery and payment is available on the Shipping and Payment page.

8. Installation, Setup and Related Services

If the order includes installation, setup, configuration or a service, the scope of the service, price and expected date will be stated in the e-shop, quotation or separate communication with the customer.

The customer is obliged to provide the trader with the necessary cooperation, in particular truthful technical information, access to the installation site, consent of the owner or building manager, readiness of the electrical installation and other documents necessary for the proper performance of the service.

If, during installation or inspection, the need for additional work or materials not included in the original price is identified, the trader will perform them only after approval by the customer, unless they are necessary measures to prevent damage or a safety risk.

If the consumer requests the provision of a service to begin before the expiry of the withdrawal period, the trader will request the consumer’s express consent. If the service is fully provided before the expiry of the withdrawal period and the consumer has been duly informed of the loss of the right of withdrawal in relation to that service, the consumer does not have the right to withdraw from the contract in relation to that service after it has been fully provided.

If the consumer withdraws from a service contract whose provision began at the consumer’s express request before the expiry of the withdrawal period, the consumer is obliged to pay the trader a proportionate part of the price for the performance provided until the withdrawal notice was delivered.

9. Ownership

Ownership of the goods passes to the customer only after the purchase price has been paid in full, unless legal regulations or an individual agreement provide otherwise. This does not affect the passing of risk of damage for consumers under Article 7.

10. Consumer Withdrawal from the Contract

In the case of a distance contract, the consumer has the right to withdraw from the contract without giving any reason generally within 14 days from receipt of the goods or from the conclusion of the service contract, unless the law provides for an exception.

The consumer may exercise the right to withdraw from a distance contract also through the online function available on the page Withdraw from the Contract Here. This function allows the consumer to send the trader a withdrawal notice through the online interface of the e-shop.

After the withdrawal is confirmed through the online function, the trader will provide the consumer with confirmation of receipt of the withdrawal notice on a durable medium, in particular by e-mail. The confirmation contains the content of the withdrawal notice and the date and time of its submission.

If the contract concerns the delivery of several goods or the delivery of goods in parts, the withdrawal period generally starts on the day of receipt of the last goods or the last part of the delivery.

Detailed information about withdrawal from the contract and the model withdrawal form are set out in the separate document Withdrawal from Contract and Withdrawal Form, which is available in the footer of the e-shop.

The consumer may not withdraw in particular from a contract whose subject is the delivery of goods made according to the consumer’s specifications or made to measure, or from a service that has been fully provided before the expiry of the withdrawal period with the legally required consent and instruction of the consumer.

If the consumer withdraws from the contract, the consumer is obliged to send or hand over the goods to the trader without undue delay, no later than 14 days from the day of withdrawal from the contract, unless the trader offers to collect the goods.

The consumer is liable for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature and functionality. For charging stations and accessories, a reduction in value may occur in particular through installation, removal, damage, intervention in the device or use beyond normal testing.

11. Liability for Defects and Complaints

The trader is liable for defects in goods and services to the extent provided by legal regulations and these Terms. The detailed procedure is set out in the document Complaints Procedure / Liability for Defects, which is available in the footer of the e-shop.

A consumer may notify a defect at the trader’s address, by e-mail at eshop@agevolt.com, by phone at +421 222 122 211, through the complaint form or by another method specified in the Complaints Procedure. Use of the form is not mandatory.

For consumers, the trader is liable for a defect that the sold item has at the time of delivery and that becomes apparent within two years from delivery, unless legal regulations provide for another period. Special rules may apply to goods with digital elements and services.

12. WEEE Take-Back

Since products offered in the e-shop may be electrical equipment, the customer has access to information about WEEE take-back in the separate document WEEE Take-Back and Recycling. Waste electrical and electronic equipment does not belong in municipal waste. Information about the options for free take-back is available in the footer of the e-shop.

13. Personal Data Protection and Cookies

Personal data processing is governed by the document Privacy Policy. The use of cookies and similar technologies is governed by Shopify Customer privacy settings and the cookie banner displayed on the e-shop. The customer can manage non-essential cookies through the cookie banner or the available privacy settings on the e-shop.

14. Alternative Consumer Dispute Resolution

If the consumer is not satisfied with the way the trader handled the consumer’s complaint, or if the consumer believes that the trader has breached the consumer’s rights, the consumer may request a remedy from the trader. If the trader rejects the request or does not respond to it within the statutory period, the consumer may contact an alternative dispute resolution body. Details are set out in the document Alternative Consumer Dispute Resolution.

15. Communication

The trader communicates with the customer mainly by e-mail, phone or through the customer account, if available. The customer is obliged to provide truthful and up-to-date contact details. Documents related to the order may be sent to the customer electronically.

16. Entrepreneurs

If the customer is not a consumer, the relationships are governed in particular by the Commercial Code, these Terms and the individual contract or quotation. Rights arising from liability for defects, warranties, liability for damage, delivery terms and service terms may be regulated differently for entrepreneurs in the contract, quotation, warranty terms or service terms.

Any limitations of liability or different warranty rules for entrepreneurs shall never be applied in a way that would limit the statutory rights of a consumer.

17. Changes to the Terms

The trader may amend these Terms. The version of the Terms effective at the time of conclusion of the contract shall apply to the order, unless the parties agree otherwise or unless the change is more favourable to the customer. Changes to the Terms do not have retroactive effect on contracts already concluded.

18. Final Provisions

Legal relationships are governed by the law of the Slovak Republic. For consumers, this does not affect the protection afforded to the consumer by the mandatory provisions of the law of the country of the consumer’s habitual residence.

If any provision of these Terms is invalid or ineffective, the remaining provisions remain valid and effective. The invalid or ineffective provision shall be replaced by a provision that most closely corresponds to its purpose and complies with legal regulations.

19. Language Versions

This English version is provided for convenience. In the event of any discrepancy between the Slovak and English versions, the Slovak version shall prevail, unless mandatory consumer protection rules provide otherwise.