Legal notice

Effective from: 27. 5. 2026
Version: 2026-05-27

1. Contact us first

If you are a consumer and are dissatisfied with how we handled your complaint, or believe we have infringed your consumer rights, you may ask us for redress.

You may send a request for redress to:

Email: eshop@agevolt.com
By post: AgeVolt Slovakia s. r. o., Jarošova 1, 831 03 Bratislava – Nové Mesto borough, Slovak Republic
Telephone for enquiries: +421 222 122 211

2. Alternative dispute resolution

If we reject your request for redress or do not respond within the statutory period, the consumer is entitled to contact the competent body for alternative resolution of consumer disputes.

The competent body may in particular be:

Slovak Trade Inspection
Website: https://www.soi.sk
Section: Alternative resolution of consumer disputes

A list of alternative dispute resolution bodies is also published by:

Ministry of Economy of the Slovak Republic
Website: https://www.mhsr.sk
Section: Alternative resolution of consumer disputes

3. Important note on the ODR platform

The European Online Dispute Resolution (ODR) platform has been discontinued. We therefore do not use the old ODR platform link in our online shop. Consumers may use the Slovak alternative dispute resolution bodies listed above.

4. Judicial protection

This does not affect the consumer's right to bring proceedings before a court.