Legal notice

Effective from: 19 June 2026
Version: 2026-06-19

1. Please Contact Us First

If you are a consumer and you are not satisfied with the way we handled your complaint, or if you believe that we have breached your consumer rights, you may request that we remedy the situation.

You may send your request for remedy to:

E-mail: eshop@agevolt.com
By post: AgeVolt Slovakia s. r. o., Jarošova 1, 831 03 Bratislava – Nové Mesto District, Slovak Republic
Phone for questions: +421 222 122 211

2. Alternative Dispute Resolution

If we reject your request for remedy or do not respond to it within the statutory period, you have the right, as a consumer, to contact the competent alternative dispute resolution body.

The competent alternative dispute resolution body may be, in particular:

Slovak Trade Inspection
Website: https://www.soi.sk
Section: Alternative Consumer Dispute Resolution

The list of alternative dispute resolution bodies is also published by:

Ministry of Economy of the Slovak Republic
Website: https://www.mhsr.sk
Section: Alternative Consumer Dispute Resolution

3. Important Note on the ODR Platform

The European Online Dispute Resolution platform (ODR/RSO) has been discontinued. Therefore, we do not use the old ODR/RSO platform link on the e-shop.

Consumers may use the Slovak alternative dispute resolution bodies listed above, or the current list of alternative dispute resolution bodies maintained at EU level.

4. Court Protection

The consumer's right to apply to a court remains unaffected.

5. Language Versions

This English version is provided for convenience. In the event of any discrepancy between the Slovak and English versions, the Slovak version shall prevail, unless mandatory consumer protection rules provide otherwise.