Privacy policy

Last updated: 6 August 2025

AgeVolt operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalised shopping experience (“Services”). AgeVolt is supported by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use our Services, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy with respect to the collection, processing, and disclosure of your personal data, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal data we collect or process

When we use the term “personal data”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal data does not include information that is collected anonymously or has been anonymised so that it cannot identify you or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including any inferences drawn from it:

• Contact details, including your name, address, billing address, delivery address, phone number, and email address.
• Financial information, including credit card numbers, debit card numbers, and financial account numbers, payment card information, financial account information, transaction details, payment method and confirmation, and other payment-related data.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, add to your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your prior transactions.
• Communications with us, including information you provide when communicating with us, for example when submitting a customer support request.
• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information, including information about your interactions with the Services, such as how and when you interact with or navigate within the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
• Automatically through the Services, including data from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may use your personal data for the following purposes:

• To provide, personalise, and improve the Services. We use your personal data to provide the Services, including performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items you are interested in, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging delivery, facilitating any returns and exchanges, enabling you to post reviews, and creating a personalised shopping experience for you, such as recommending products related to your purchases. This may also include using your personal data to better tailor and improve the Services.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertising for products or services within the Services or on other websites, including based on items you previously purchased or added to your cart, and other activity within the Services.
• Security and fraud prevention. We use your personal data to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, unlawful, dangerous, or harmful activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communications with you. We use your personal data to provide customer support, respond to you promptly, deliver effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government authorities; to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
• With business and marketing partners who provide you with marketing and advertising services. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you and not to show you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you direct, request, or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy; to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce any applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that include data and insights derived from your interactions with our Store, together with other merchants and Shopify. To provide these enhanced features, Shopify may use personal data collected about your interactions with our Store, together with other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights in relation to Shopify’s use of your personal data for these purposes.

To learn more about how Shopify uses your personal data and your rights, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal data here: Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide in public or semi-public venues, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect any personal data from children who have not reached the age of majority in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal data, you may contact us using the contact details below to request deletion of that data.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal data of individuals under 16 years of age.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.

• Right of access/knowledge. You may have the right to request access to the personal data we hold about you.
• Right to deletion. You may have the right to request deletion of the personal data we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to portability. In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party.
• Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option displayed in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights as described in the Services, or you can contact us using the contact details below. To learn more about how Shopify uses your personal data and all of your potential rights, including rights related to data processed by Shopify, you can visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before processing your request, we may need to verify your identity as permitted or required by applicable law. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf. Before accepting such a request, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below or to lodge a complaint with your local data protection authority. You can find a list of EEA data protection supervisory authorities here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country where you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the data transfer is to a country that is deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us, email us at eshop@agevolt.com, or contact us at Jarošova 1, Bratislava, 831 03, Slovakia. For the purposes of applicable data protection laws, we are the controller of your personal data.