Privacy policy

Effective from: 19. 6. 2026
Version: 2026-06-19

1. Controller

The personal data controller is:

AgeVolt Slovakia s. r. o.
Registered office: Jarošova 1, 831 03 Bratislava – Nové Mesto borough, Slovak Republic
Company ID: 46 479 848
Contact details for orders and complaints

This document explains how we process the personal data of customers, online shop visitors, people communicating with customer support and other people in connection with the online shop https://agevolt.com.

If you use a separate AgeVolt platform, application or service outside the online shop, separate personal data protection rules may also apply to it.

2. What data we process

We process in particular the following categories of data:

identification data: first name, surname, business name, company ID, tax ID, VAT ID,
contact data: address, email, telephone,
order data: products and services ordered, price, payment, delivery address, billing details,
payment data to the extent necessary to record payment; payment card details are processed by the payment gateway, not directly by AgeVolt,
communication data: the contents of emails, messages, telephone or service requests,
technical data: IP address, device and browser information, cookies, logs, security records,
marketing data: consents, preferences and responses to campaigns, if you have provided or permitted them.

3. The purposes for which we process data

Purpose	Legal basis	Examples of data
Processing orders, delivering goods and providing services	Performance of a contract or steps before entering into a contract	name, address, email, telephone, order, payment
Invoicing, accounting and tax obligations	Legal obligation	billing details, orders, payments
Complaints, withdrawals, servicing and support	Performance of a contract, legal obligation, legitimate interest	contact data, communication, defect description, service data
Website security, fraud prevention and protection of rights	Legitimate interest	technical data, logs, IP address
Marketing communication	Consent or legitimate interest for existing customers to the extent permitted by law	email, name, purchase history, marketing preferences
Analytics and improvements to the online shop	Consent for optional cookies or legitimate interest for anonymous/aggregated data	cookies, traffic, technical data

4. To whom we may disclose data

Personal data may be made available in particular to the following categories of recipients:

the online shop platform and technical infrastructure provider,
payment gateways, banks and payment service providers,
carriers, courier companies and installation or service partners,
accounting, tax and legal advisers,
providers of customer support, CRM, email and marketing tools,
public authorities where required by law,
partners involved in processing an order, installation, servicing or a complaint.

Where required by legislation, we conclude personal data processing agreements with providers who process personal data on our behalf.

5. Transfers outside the EU/EEA

Some technical or marketing providers may also process data outside the European Union or European Economic Area. In that case, we ensure that the transfer is based on an appropriate legal mechanism, such as an adequacy decision, standard contractual clauses or another lawful basis.

6. How long we retain data

We retain personal data only for the period necessary for the purpose concerned, in particular:

order and contract data for the duration of the contract and subsequently for the applicable limitation periods,
accounting and tax documents for the period prescribed by law,
complaint and service request data during handling and subsequently for the period necessary to protect rights,
marketing data until consent is withdrawn or an objection is made, or until a reasonable period expires,
cookies for the period stated in the cookie banner or available privacy settings in the online shop.

7. Your rights

In connection with the processing of personal data, you have in particular the right:

to access your personal data,
to rectify inaccurate data,
to have data erased where statutory conditions are met,
to restrict processing,
to data portability,
to object to processing based on legitimate interest,
to withdraw consent where processing is based on consent,
to lodge a complaint with a supervisory authority.

You can exercise your rights by email using the contact details. We recommend the subject “Data protection” or “GDPR request” so we can route and handle your request correctly.

8. Supervisory authority

The supervisory authority for personal data protection is:

Office for Personal Data Protection of the Slovak Republic
Hraničná 12
820 07 Bratislava 27
Website: https://dataprotection.gov.sk

9. Cookies

This independent catalogue uses essential local storage for website settings and reliable enquiries. Google Analytics and Microsoft Clarity are loaded only after optional analytics consent. Advertising storage is disabled. You can change or withdraw your choice using Privacy settings. Enquiries work without analytics consent.

Customers may manage their optional cookie preferences through the cookie banner or available privacy settings in the online shop.

Microsoft Clarity – improving the website

Since 9 October 2026, we have used Microsoft Clarity on our public website, only with your consent to analytics cookies. Heatmaps and masked session recordings help us understand what visitors click, how they scroll and where they encounter problems using the website. Data processed includes website usage, device and browser information, technical identifiers and cookies.

Text, including form content, is masked. We do not run Clarity in customer accounts, the basket or checkout. Microsoft also processes the data in accordance with its Privacy Statement. You can withdraw your consent at any time using the Cookie settings link in the website footer. Withdrawing consent stops further collection but does not automatically delete earlier recordings.

10. Obligation to provide data

Providing data required for an order, delivery, payment, invoicing or complaint is a contractual or statutory requirement. Without this data, we may be unable to process the order, deliver goods, provide a service or fulfil a legal obligation.

Providing data for marketing purposes and optional cookies is voluntary.

11. Changes to this document

We may reasonably update this document. The current version is always available in the online shop.

Independent website and enquiries

Enquiry delivery uses Amazon Web Services and email to the existing AgeVolt Sales mailbox. Encrypted temporary delivery records are configured to expire after 7 days. Automatic deletion can occur later. Failure queues contain request identifiers, not form text, for up to 14 days. The received email follows the mailbox retention rules. Submitting an enquiry does not create an order or payment. Necessary consent storage lasts up to 180 days. Permitted campaign data stays in this browser tab only after consent. Preview visits and marked tests are excluded from production analytics.