Shipping terms
Effective from: 2. 10. 2026
Version: 2026-10-02
1. Delivery options
We specify delivery options in the quotation according to the product type, delivery location, availability and any installation. Some products may only be available through individually arranged delivery or delivery together with installation.
Possible delivery methods:
- personal handover, where available,
- courier delivery for smaller products and accessories,
- pallet or specialised transport for larger equipment,
- the trader's own transport,
- delivery by an installation technician or service partner for orders including assembly, installation or servicing,
- individually arranged transport according to the quotation.
We specify the actual shipping price in an individual quotation before the contract is concluded.
2. Delivery periods
Indicative delivery periods are stated for the product or in an individual offer. A delivery period may be agreed individually for products ordered specially, goods manufactured or configured to customer requirements, pallet transport or installation.
For AC projects, DC projects, installation, service work and technically individual solutions, the delivery or completion date is agreed individually according to equipment availability, scope of work, technical readiness of the site, payment of the agreed amount and cooperation provided by the customer.
If the customer does not provide the necessary cooperation, particularly by preparing the installation site, electrical installation, cabling, access, technical documentation or required consents, the delivery or completion date may be extended accordingly.
If a delay occurs, we inform the customer and propose the next steps.
3. Shipping price
Shipping is not included in the product price unless expressly stated otherwise for the product or order.
The total order price, including shipping, VAT and any additional charges, is shown to the customer before the order is submitted.
For individual orders, installation, technical site visits or larger shipments, shipping may form part of an individual quotation.
4. Receiving a shipment and transport damage
We recommend that customers check the shipment and its packaging upon receipt. If a shipment is visibly damaged, we recommend recording the damage with the carrier and contacting us without undue delay.
This recommendation does not restrict the customer's statutory rights arising from liability for defects.
5. Payment methods
We specify the available payment methods in the quotation before the contract is concluded.
Payment by bank transfer on the basis of an advance invoice is currently available in particular.
After the order is submitted, we issue and send the customer an advance invoice with payment details. The customer should not pay for the order before receiving the advance invoice.
The order is processed only after payment of the advance invoice has been recorded, unless the trader and customer agree otherwise.
For individual orders, installation, technical site visits or B2B orders, the payment method, deposit amount, due date and invoicing may be determined by an individual quotation, advance invoice or separate agreement.
An enquiry submitted through the website is not a binding order. An order is confirmed in the manner specified in the individual quotation.
6. Invoice
We send invoices electronically to the email address specified in the order, unless agreed otherwise. The customer is responsible for the accuracy of the billing details.
7. Delivery countries
We mainly deliver within the Slovak Republic. Delivery to other countries is possible by individual agreement between the trader and customer.
8. Orders with installation
For orders including assembly, installation, a technical site visit or servicing, shipping may form part of an individual quotation. In that case, the customer receives information on shipping, installation and related costs before the contract is concluded.